eBay Customer Service Center

Draper, Utah

240,000 GSF, 22,300 M2

Architecture, Campus Planning, Engineering, Interior Architecture, Landscape Architecture, Master Planning

Sustainable Programs
LEED for New Construction & Major Renovations (NC) LEED-NC-Gold

“The new campus designed by SmithGroupJJR is a major milestone for eBay and enables us to recruit from a well-educated talent pool in Utah. The facilities were designed with the employee in mind and provide flexibility for future growth and expansion as needed.”

—Von Seetharaman, Head of Global Design & Construction, eBay Inc.


Online marketplace giant eBay recently developed a new 36-acre Utah campus to consolidate 1,800 employees previously spread among five buildings. The completed first phase consists of two buildings. The main office or “Marketplace” building consists of a three-story customer service facility consisting of open workspace, conference rooms and support spaces. A one-story “Community” building is dedicated to amenities, including a café, fitness center, coffee bar, training facility and 400-seat auditorium. Plans for future phases include two four-story office buildings and a parking facility, among other amenities.

Designed from the inside-out, the new and modern facility respects the surrounding environment by blending the vernacular of the Wasatch Range region with eBay’s culture and values. Also essential to the project’s success was the focus on employee well-being with access to daylight and exterior views. The facilities use 30-percent less energy and 35-percent less water than a conventional office building. Sustainable materials, energy-efficient systems and emphasis on alternative transportation aided to achieving LEED-NC Gold certification. 

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